Terms & Conditions

 

1. General Information

  1. This website, available at www.markschrimm.com, is operated by:
    Handlopolis Marek Damian Wojciechowski,
    Sunderland, SR3, United Kingdom.

  2. You can contact us via email at:
    info@markschrimm.com

  3. The Store offers retail sale of shoe care products within the United Kingdom.

  4. The Seller is not VAT registered.

 

2. Definitions

  • Store – the online store operating at www.markschrimm.com

  • Seller – Handlopolis Marek Damian Wojciechowski

  • Customer – an individual placing an order in the Store

  • Product – goods offered for sale in the Store

  • Sales Agreement – a distance contract concluded between the Customer and the Seller

 

3. Placing Orders

  1. Orders are placed via the Store’s website.

  2. The Customer is required to provide accurate and complete information.

  3. Placing an order constitutes the conclusion of a Sales Agreement.

  4. Payment is collected at the time of placing the order.

 

4. Prices and Payments

  1. All prices are displayed in GBP (British Pounds).

  2. Available payment methods:

    • Credit and debit cards (processed by Stripe),

    • PayPal,

    • Klarna (instalment payments).

  3. The Seller reserves the right to change prices without affecting orders already placed.

 

5. Delivery

  1. Delivery is available within the United Kingdom only.

  2. Orders are shipped via Royal Mail:

    • Tracked 48 – free of charge,

    • Tracked 24 – paid express option.

  3. All shipments include tracking information.

  4. Orders placed before 12:00 (midday) on working days are usually dispatched the same day.

 

6. Right to Withdraw (Returns)

  1. The Customer has the right to withdraw from the Sales Agreement within 14 days of receiving the Product.

  2. Returned Products must be:

    • unused,

    • in original packaging.

  3. For hygiene reasons, the following items cannot be returned once used:

    • shoe polish,

    • brushes,

    • cloths.

  4. Return shipping costs are covered by the Customer, unless the Product is faulty.

  5. Refunds are processed within 7 working days of receiving and inspecting the returned Product.

 

7. Complaints and Transport Damage

  1. Complaints should be submitted via email to info@markschrimm.com.

  2. Transport damage must be reported within 48 hours of delivery.

  3. A complaint should include:

    • a description of the issue,

    • photographs of the Product and packaging.

  4. The Seller may offer a replacement or a refund.

 

8. Warranty

  1. Mark Schrimm brushes are covered by a 5-year warranty.

  2. The warranty covers manufacturing and material defects.

  3. The warranty does not cover:

    • natural wear and tear,

    • mechanical damage,

    • improper use.

 

9. Liability

  1. Products are intended for use on smooth natural leather.

  2. The Customer is required to follow the usage instructions.

  3. The Seller shall not be liable for damage resulting from improper use of the Products.

 

10. Personal Data

  1. Personal data is processed in accordance with applicable regulations.

  2. Detailed information is provided in the Privacy Policy.

 

11. Final Provisions

  1. These Terms & Conditions are effective from the date of publication.

  2. The Seller reserves the right to amend these Terms & Conditions.

  3. Matters not regulated herein shall be governed by the laws of the United Kingdom.

 

12. Acceptance of Terms

Placing an order in the Store constitutes acceptance of these Terms & Conditions.

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